Welcome to EAS! We're thrilled to have you consider to stay with us. Please take a few minutes to read through our Terms and Conditions below that is here to ensure a smooth and enjoyable experience for everyone!

Your Stay at a Glance:

Agreement:

This rental agreement is between EAS (Owners) and the Guest (Booker/ Renter). The Travel Home refers to the space rented.

This agreement covers stays 29 days or less.

Check-In and Check-Out:

• Check-In: 3:00 PM EST. Please note, early check-ins might not be possible due to our cleaning schedule, but we’ll do our best to accommodate you!
• Check-Out: 11:00 AM EST. We kindly ask that you respect this time so we can prepare for our next guests. If you need extra time, let us know in advance, as late departures without approval may result in a $25 fee for late check outs up to 1 hour and US $50 for stays up to 2 hours.

Your Security Deposit:

         ·       We take a refundable security deposit of $500 minimum to cover any accidental damages that included damages to Linens, Towels, Wash cloths, Foot Towels as well as any item that was present in the Travel Home or on the complex upon rental. The deposit is usually taken via card that is held and automatically returned to you once there are no damages. Security Deposits will be returned within 3-5 business days after check-out.   REFUNDABLE AND NON-REFUNDABLE DAMAGE  DEPOSIT - There will be a refundable security deposit of $250 to cover any non-accidental damages or costs. It is released after your departure and our team's inspection.  If it is determined that the problem condition is through the fault of the guest, your refund, if any, will be determined after all damage costs have been paid including any credit card fees (if applicable). An itemized list/invoice or photos will be provided showing damages and costs. We reserve the right to use security deposits made or credit cards on file to pay for such damages.NON- REFUNDABLE A $25.00 Administrative fee  covers processing and administrative fee cost.

Age and Occupancy Limits:

• The booking guest must be at least 18 years old.
• Occupancy limits per unit:
  
  • 1-Bedroom: Up to 2 guests
  • 2-Bedroom: Up to 4 guests
  • 3-Bedroom: Up to 6 guests
• If your group exceeds these limits, there’s a $50 fee per extra person per day. Please stick to the limits to avoid extra charges.

Peace and Quiet:

• To keep things peaceful for everyone, quiet hours are from 8:00 PM to 8:00 AM. We ask that you be considerate of neighbors. If disturbances occur, we reserve the right to intervene, which could include involving local authorities if necessary.

No Parties, Please:

• We love a good time, but our homes aren’t suitable for parties or large gatherings. If this rule is broken, it could lead to eviction without a refund.

Other Important Points:

Cancellations:

Life happens, and we understand plans can change. Here’s our cancellation policy:

• A deposit of no less than 35% is required to hold a reservation.
• Full payment is required 30 days before check-in else reservation will be canceled.
• 50% refund (minus a 10% processing fee), if cancelled minimum Twenty-Five (25) Days full days before Check-in (Jamaican) time on the day of check-in, otherwise it will be non-refundable.
• Deposits are subjected to a cancellation fee of 70% of the total paid up to Thirty (30) Days before check-in and 100% after.
• Unfortunately, we do not offer refunds for cancellations less than 25 days before your stay, for no-shows, or shortened stays. This includes weather, personal issues, or unforeseen events. We recommend purchasing travel insurance for peace of mind.

Lost and Found:

• We’re not responsible for any items left behind, but we know how easy it is to forget things! If we find your item, we’re happy to ship it back to you for a minimum fee of $25 plus shipping costs.

Pets and Smoking:

• To keep our homes clean and allergy-friendly, we have a strict no-pets and no-smoking policy inside. If you smoke, please use designated outdoor areas. A $250 fee applies for smoking indoors or bringing in pets.

Use of Amenities:

• We’ve worked hard to make sure you have everything you need—from Wi-Fi to fully equipped kitchens and more. If something isn’t working, let us know right away, and we’ll do our best to fix it promptly.

Safety and Liability:

• Please use the provided safe for your valuables, as EAS isn’t liable for lost or stolen items. For everyone’s safety, no illegal substances or weapons are allowed on the property.

Damage and Cleanliness:

·       The Guest agrees to maintain and leave the Travel Home in the same conditions received at the end of the booking.

• We kindly ask that you treat our home as you would your own. If any damage occurs or excessive cleaning is needed after your stay, additional charges may apply.
• A one-time cleaning fee is charged as a miscellaneous cost with each travel home. It ensures that the travel home is thoroughly cleaned and sanitized before each new guest arrives. This fee covers the costs of professional cleaning services, including laundering linens and towels, disinfecting surfaces, restocking essential supplies, and maintaining a high standard of cleanliness throughout the property. It ensures that every guest enjoys a fresh and welcoming environment, enhancing the overall quality and comfort of their stay.
  

Legal:

·       Each party shall pay their own attorney’s fee, payable hereon. In the event of any  dispute or questions whatsoever  arising between the parties hereto with respect to  the construction or effect of this agreement or any provision contained herein or  the rights, duties or liabilities of either party under this  agreement or otherwise in connection with the foregoing of the matter in dispute shall be settled by reference to a single arbitrator agreed upon by the parties or failing such agreement, appointed by the President of the Jamaican Bar Association  and such proceedings shall be conducted in accordance with the Arbitration Act of Jamaica.

·       Failure of EAS to insist upon compliance with the terms of this agreement shall not constitute a wavier of any violation.

·       Personal Property and Injury. GUEST’s personal property, including vehicles, are not insured by EAS against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. EAS does not insure against personal injury to GUEST, its invitees, or licensees for any reason. GUEST agrees to indemnify, defend and hold harmless EAS from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage or injury to GUEST, their invitees or licensees or their personal property.

·       By GUEST. GUEST shall defend, indemnify, and hold harmless EAS and their respective agents, affiliates, subsidiaries, directors, officers, shareholders, employees, assigns and insurers against any claim, action, liability, loss and expense, including reasonable attorneys’ fees and related costs (collectively “Loss”) relating to or arising out of GUEST’s and/or its guests breach of this AGREEMENT or violation of any applicable federal, state, local or association law, ordinance, rule or regulation (together, “Law”).

·       By EAS. EAS shall defend, indemnify, and hold harmless each of GUEST and their respective agents, affiliates, subsidiaries, directors, officers, shareholders, employees, heirs, personal representatives, assigns and insurers against any Loss relating to or arising out of EAS’s breach of this AGREEMENT or violation of any applicable Law.

Need Help?

If you have any questions or need anything during your stay, we’re just a phone call or email away. You can reach us at info@easglades.com or call Christar Villas Hotel - 876-978-8066 – EAS Short Stay Team Office. We’re here to help make your stay comfortable and memorable. Check out our FAQs: Booking Terms and Conditions for a list of Frequently asked questions

Thank you for choosing EAS, and we look forward to making your stay a great one!