FREQUENTLY ASKED QUESTION

WHAT IS INCLUDED IN YOUR TRAVEL HOME

What is included in the Travel Home?

We provide a complimentary first supply to ensure you have a comfortable stay:

 

~ For the Bedroom: Each bedroom comes equip with an additional sheet set

 

~ For the Bathroom: Clean bath towels with a set of shampoo, conditioner, body wash, hand soap and toilet paper.

 

~ For the Kitchen: Tea Bags – peppermint and Black Tea, sugar, cream, silverware, dishes, drinking glasses, coffee mugs, wine glasses, wine opener, dish soap, cleaning sponge, kitchen towel & an extra trash liner.

 

~ Extras: An iron, ironing board, broom, mop, bucket and dustpan.

 

 

Housekeeping services

Complimentary Housekeeping Services are available once per week (Mondays – Fridays) for stays 7 days or more; else, Housekeeping is US $35 per visit.

 

 

Parking

There is one parking spot on the property reserved per Travel Home; you may use any of the available spots. Please note that only one spot per unit is permitted. There are temporary guest parking available.

 

 

 WIFI

The WIFI information is located in the Photo frame below the TV

GUIDE FOR STAYING AT EAS

Quiet Hours:

Quiet Hours are between 6 pm to 9 am. Please be mindful of your neighbours

 

 

No Parties:

 Hosting a party is a blatant breach of our terms and conditions. This is a zero-tolerance policy, and the police will be called without warning. The tenant hosting the party will be evicted and fined.

 

 

No illegal Activity:

The building is under video camera surveillance. If you use the property to conduct illegal activity, then information & footage will be provided to law enforcement agencies. The parties involved with the illegal activity will be evicted and fined.

 

 

No smoking:

No smoking: Smoking in the unit will result in a $250 cleaning fee. Thank you for keeping the unit smoke free; this includes hookahs and electronic cigarettes.

 

 

Number of Guests:

One Bedroom Travel Home – Max 2 Persons; 2 Bedroom Travel Homes – Max 4 Persons; 3 Bedroom Travel Homes – Max 6 Persons. If there are additional overnight guests that were not specified in your booking, you will incur a charge of 50 USD per night

 

 

No Pets: 

We love pets; however, no pets are permitted in our Travel Homes. Allowing pets onto the property will result in a $250 cleaning fee.

 

 

Flushing:

Please do not flush wipes (even if flushable) or any hygiene/ feminine products down the toilet. This may result in clogging and backups.

 

 

Check-Out:

Before checking out we ask that you please clean and stow the dishes. Also please take out the garbage which must be placed outside in the garbage skip. The garbage skip is located at the front of the property.

 

 

Excessively Dirty Apt:

In addition to the standard cleaning fee charged, we will charge an additional cleaning fee of 100 USD if the Travel Home is excessively dirty after checkout, therefore, if the Travel Home is very dirty beyond what a courteous guest would leave. This includes, for example, stained/excessively dirty floors and walls, stained lines, an overflow of dirty dishes and pots in the kitchen sink, or excessive rubbish in the Travel Home.

 

 

Check-out is 11 A.M

Our cleaner will arrive shortly after 11 a.m. to clean the property. We can’t stop her, she is a cleaning machine. Should you require a Late check out an additional 50 USD will be charged per hour after the stipulated checkout time. Please note, that guests will still need to vacate the property as this does not award guests the right to remain within the property for an additional day; this is the penalty for holding possession of the Travel Home beyond what was stipulated in the booking. If guests do not want to leave, the local authorities will be called.

 

 

Damaged, Missing, or Broken Items:

 Please report any damages/breakages or missing items in a timely manner. Please note where items in the Travel Homes are damaged, missing, or broken, the costs incurred will be billed to you and removed from your security deposit.

FREQUENTLY ASKED QUESTIONS

Are you located close to supermarkets and restaurants? 

Yes, We are located within the Golden triangle and 5 min from New Kingston

 

 

Do you offer Airport Pickups?

Yes, we do! We can arrange airport pickups and drops offs. This service is offered at a cost of US $50 each way.

 

 

Do you Provide Breakfast?

We do not provide breakfast; however, you are able to order breakfast on any of the delivery services apps such as 7crave.

 

 

Are the couches pull out?

Unfortunately, our couches are not pull-out beds.

 

 

Can I have a late check out?

Certainly, late check out is available at a cost of US $50 per hour.

 

 

Can I have an early check-In?

This depends on our occupancy. Send a request for us to best advise.

 

 

Do you offer discounts?

Yes, we have subsidized costs build into our weekly and Monthly packages.

 

 

How do I go about booking for 1 month?

You can reserve a Travel Home on our website by clicking on “Reserve a Travel Home”

 

 

Is housekeeping included?

Yes, housekeeping services are included in our weekly and monthly packages once per week (Mon-Fri). For additional services it is at a cost of US $35 per visit.

 

 

Does the housekeeper wash my clothes

If your stay includes housekeeping, the housekeeper cleans the travel home only. She does not handle personal items.

 

 

How can I leave a review

You can leave us a review via our website by clicking on “review”

 

 

Is the Travel Home gated?

Yes, it is.

 

 

Parking

There is one parking spot on the property reserved per Travel Home; you may use any of the available spots. Please note that only one spot per unit is permitted. There are temporary guest parking available.

 

 

How many sets of keys come with my travel home?

There is only one set of keys and one remote for the Auto gate is provided with each travel home.

 

 

What if I am unable to reach my travel host?

If for whatever reason you are unable to get in contact with your travel host, please contact our office which is open 24/7 – Christar Villas Hotel –  876-978-8067